These Terms and Conditions (“Terms”) govern your use of the MEDwhere mobile applications, the website medwhere.com and the partner portal (together, the “Service”). The Service is operated by Digital Tech Squad W.L.L., which is legally responsible for the Service. Digital Tech Squad W.L.L. is a company registered in the Kingdom of Bahrain, with its office at Fakhro Tower, Office 1414, Building 470, Road 1010, Block 410, Sanabis, Kingdom of Bahrain (“MEDwhere”, “we”, “our” or “us”).

By using the Service, you agree to these Terms. If you do not agree, please do not use the Service. Our Privacy Policy explains how we handle personal data and forms part of these Terms.

User:a member of the public who uses the Service to search for products. Partner: a pharmacy, hospital, clinic or other healthcare facility registered on the Service, and its authorised staff. Request: a product search submitted by a User, including any text, product photo or prescription image. Response: a Partner’s reply to a Request, such as availability, price or an alternative product. Content: any text, image, offer, advertisement or other material submitted to the Service.

You must be at least 18 years old to use the Service. Partners must hold all licences required by law to operate their facility and must ensure that only authorised staff use their account.

MEDwhere sends your Request to participating Partners, who check their stock manually and reply. You can then contact the Partner directly by phone or WhatsApp.

MEDwhere does not sell, dispense, store, recommend or deliver any product. MEDwhere does not set prices, take payments or take part in any sale. Any purchase, delivery or payment is solely between you and the Partner. MEDwhere is not a party to any agreement between a User and a Partner.

Nothing on the Service is medical advice, diagnosis or treatment. Any alternative product suggested in a Response is offered by the Partner, not by MEDwhere. Do not change or substitute a medicine without confirming with your doctor or the dispensing pharmacist. Prescription-only medicines may be dispensed only by a licensed pharmacy against a valid prescription, in accordance with the rules of the National Health Regulatory Authority (NHRA). Do not rely on the Service in an emergency or where a delay could harm your health.

When using the Service, you agree to:

use the Service only for lawful purposes and for genuine product searches; provide clear and accurate Requests; upload a prescription only if it is yours or you are authorised to act for the person it belongs to (for example, a family member in your care); before uploading a prescription, cover your name, identity number and any other personal details not needed to identify the medicine. By uploading, you confirm that you have done so; not request controlled or narcotic substances, or any prescription-only medicine, with the aim of obtaining it without a valid prescription; not request or offer any product that is illegal, counterfeit or unregistered; not upload content that is offensive, misleading or infringes anyone else’s rights; and treat Partners and their staff with respect.

Partners agree to:

maintain valid licences and comply with all laws and professional rules that apply to them, including rules on dispensing, pricing and the handling of prescriptions; give accurate and timely Responses, and confirm availability only when the product is genuinely in stock; dispense prescription-only medicines only against a valid prescription; use Request data, including prescription images, only to respond to that Request; keep it confidential; not copy, store or use it for marketing or any other purpose; and protect it in accordance with applicable law; keep account credentials secure and tell us immediately of any unauthorised use; and handle customers professionally once contact is established.

Partners are solely responsible for their Responses, products, prices, services and dealings with Users. Subscriptions and paid services are also governed by the partner agreement or subscription terms accepted by the Partner, which prevail over these Terms where they conflict.

Partners are responsible for ensuring that all offers, announcements and advertisements they publish are accurate, lawful and approved where approval is required. Advertising prescription-only medicines to the public is not allowed. Advertising of other medicines, medical devices, supplements and health services must comply with the rules of the competent authority. Advertisements must not contain false or misleading health claims. We may review, refuse or remove any advertisement or offer at any time, without refund where the removal results from a breach of these Terms.

Use of the Service is free for Users. Partners may subscribe to one or more paid plans. For details of plans, features and prices, please contact us through any of our official channels.

We will give Partners at least 30 days’ notice of any increase in fees or material reduction in the features of a paid plan. Fees already paid are not refundable unless stated otherwise in the partner agreement or required by law.

You keep any rights you have in the Content you submit. You grant MEDwhere a non-exclusive, royalty-free licence to host, process, transmit and display that Content as needed to operate and provide the Service, and to create aggregated, de-identified statistics from it, as described in our Privacy Policy. This licence does not allow us to sell your personal data or to publish your images.

We do not guarantee that any Request will receive a Response, be answered within a specific time, or result in the product being available. Availability, prices, alternatives and insurance information are provided solely by Partners. We do not verify them and do not guarantee that they are accurate or complete. Please confirm details directly with the Partner before visiting or buying.

The Service is provided on an “as is” and “as available” basis. It may be interrupted for maintenance, technical problems, network failures or reasons beyond our control. Because Users do not have accounts, Requests are linked only to a temporary device identifier and may no longer appear in your list if you uninstall, reinstall or update the app. You can delete Requests from your list at any time, and ask for permanent deletion, as described in our Privacy Policy.

The Service links to or uses third-party services such as WhatsApp, phone networks and map providers. Their own terms and policies apply, and we are not responsible for their availability, accuracy or reliability.

All rights in the Service, including the MEDwhere name and logo, software, design, databases and automated analysis engines, are reserved. You may not copy, scrape, reverse-engineer, resell or create derivative works from any part of the Service without our written permission.

We may limit, suspend or terminate access to the Service for any User or Partner who breaches these Terms, misuses the Service, submits false information, sends excessive or automated Requests, or gives repeatedly inaccurate Responses. We may also deactivate Partner accounts that remain inactive for an extended period, after giving notice. Where reasonable, we will give notice and an opportunity to respond before suspending a paying Partner.

We are not responsible for any product, service, price, Response or advice provided by a Partner, or for any dispute between a User and a Partner. We are not responsible for any consequences of personal details you chose not to cover in a prescription, or for how Partners or other third parties outside MEDwhere use information you shared. We do not guarantee any sales, orders or business results for Partners. To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or goodwill. To the extent permitted by law, our total liability to a Partner for any claim is limited to the fees paid by that Partner to us in the 12 months before the claim. Our total liability to a User is limited to BHD 100. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law.

Partners agree to compensate and hold harmless Digital Tech Squad W.L.L. from any claims, losses or penalties arising from their Responses, products, advertisements, handling of Request data, or breach of these Terms or of the law. Users agree to do the same for claims arising from their misuse of the Service or breach of these Terms.

We process data as described in our Privacy Policy. Before you upload a prescription or photo, the app asks you to confirm that you have covered your personal details and to agree to these Terms and our Privacy Policy.

We may update these Terms. We will post the new version on this page with a new “Last updated” date. We will notify you of material changes in the app or by other appropriate means, and Partners by email, at least 15 days before they take effect, unless a change is required sooner by law. If you continue to use the Service after the changes take effect, you accept the updated Terms. If you do not agree, you must stop using the Service; Partners may end their subscription before the changes take effect.

These Terms are governed by the laws of the Kingdom of Bahrain. The courts of the Kingdom of Bahrain have exclusive jurisdiction over any dispute arising from these Terms or the Service.

Language:these Terms are written in Arabic and English. If there is any inconsistency, the Arabic version prevails. Severability: if any provision is found invalid, the rest of these Terms remain in effect. No waiver: if we do not enforce a right, we do not give it up. Transfer: we may transfer our rights and obligations under these Terms to a successor of our business.

Email:[email protected]Phone: +973 3455 1983 Address: Digital Tech Squad W.L.L., Fakhro Tower, Office 1414, Building 470, Road 1010, Block 410, Sanabis, Kingdom of Bahrain

Last updated: 26 October 2026