Terms and Conditions

1. About the App

MEDwhere is a mobile application designed to help users search for specific medicines and receive availability updates from nearby pharmacies. Through our platform:

• Users can send inquiries about the availability of any product in local pharmacies.
• Pharmacies manually check their stock and provide responses, including alternatives where applicable.
• Users can directly contact pharmacies via their detailed profiles, which include full contact options.

2. Disclaimer of Responsibilities

MEDwhere is solely a connection platform:

• We do not sell, recommend, or endorse any medicines.
• We are not responsible for the accuracy or completeness of the information provided by pharmacies.
• MEDwhere does not handle the selection, purchase, or delivery of medicines. Any such arrangements are made directly between users and pharmacies.

3. User Responsibilities

As a user of MEDwhere, you agree to:

• Use the app for lawful purposes only.
• Ensure that any information you provide is accurate and up to date.
• Communicate with pharmacies respectfully and professionally.

4. Pharmacy Responsibilities

Pharmacies using the app agree to:

• Provide accurate and timely updates on product availability.
• Respond to user inquiries in a professional manner.
• Ensure the availability of any item they confirm as "available" to the customer.

5. Limitation of Liability

MEDwhere is not liable for:

• Any disputes, issues, or misunderstandings arising between users and pharmacies.
• Delays, inaccuracies, or errors in the information provided by pharmacies.
• Any direct, indirect, or consequential damages resulting from the use of our app.

6. Privacy and Data Protection

Your privacy is important to us:

• We do not collect any personal data from users.
• Location access is optional and only used to show nearby pharmacies based on your request.
• Request details (such as product names, images, or prescriptions) may be shared with third-party partners.

For full details, please refer to our Privacy Policy.

7. Changes to the Terms

MEDwhere reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to users through the app, and continued use of the app constitutes acceptance of the updated Terms.

8. Termination of Use

We reserve the right to suspend or terminate your access to MEDwhere for any breach of these Terms or for any other reason at our discretion.

9. Governing Law

These Terms and Conditions are governed by the laws of the Kingdom of Bahrain.

10. Account Suspension Policy

To maintain service quality and accuracy for our users, the following conditions may result in suspension of a pharmacy’s account:

• If the pharmacy account remains inactive (no login or response activity) for 21 consecutive days.
• If the pharmacy responds to user requests with inaccurate or misleading information.
• If a pharmacy confirms availability of an item but fails to provide it to the customer.

We reserve the right to temporarily or permanently suspend pharmacy accounts based on the severity or frequency of such violations.

11. Contact Us

For questions or concerns about these Terms, please contact us at:

Email: admin@digitaltechsquad.com

Phone: +973 323 00007